If you have a sensory, physical or learning disability which affects your mobility when using transport, at European airports you have the right to:

  • help at specific arrival points, such as at terminal entrances, at transport interchanges and in car parks
  • help to reach check-in
  • help with registration at check-in
  • help with moving through the airport, including to toilets if you need it

You’ll also have the right to help because of your age or a temporary illness or injury - eg you’ve broken your leg and it’s in a cast. For more information see here.

Your airline is responsible for recording your requirements and relaying information to the airports you are travelling through.  This is recorded as a Special Service Request (SSR) and is sent directly to suppliers to communicate traveler preferences, special services needed by a traveler, or of a procedural requirement necessary of the carrier.  It can be helpful to see these codes to see how your requirements are assessed.